Welcome!

Compression Wellness Frequently Asked Questions

General Questions:

Do you accept medical insurance or worker's compensation?

Do you accept prescriptions?

Do you offer custom compression garments?

Is my information secure on this website?


Customer Service

How can I contact customer service?

What are the customer service hours of availability?


Orders

Can I cancel my order?

How much does shipping cost?

When will I receive my items?

What forms of payment do you accept?

Do you ship internationally?

How do I add a promo code or coupon?

How can I track my order?


Returns

What is your return policy?

How do I return an item?

How long do refunds take in PayPal?





 

Do you accept medical insurance or worker's compensation?

Compression Wellness does not accept medical insurance for products sold on its website. If you have a prescription, you may be able to submit a claim direct to your insurance, if your plan allows. For more info, please consult your insurance provider.



 

Do you accept prescriptions?

Compression Wellness does not accept prescriptions. If you have a prescription, you may be able to submit a claim direct to your insurance, if your plan allows. For more info, please consult your insurance provider.



 

Do you offer custom compression garments?

No, we currently offer off-the-shelf compression garments. We’ll be happy to assist you in finding an in-stock compression garment. Please call customer service at 844-348-5648 (FIT-KNIT) to speak with a knowledgeable customer service representative.



 

Is my information secure on this website?

 

CompressionWellness.Com will never share or show your credit and debit card information. Credit and debit card information is encrypted with SSL (secure socket layer) technology, the industry-standard. You can be sure your information is protected when you see the security lock icon.

 

**Please note - E-mail is not a secure method of transmitting sensitive information. We will not ask for sensitive information via e-mail. If you receive an e-mail from compressionwellness.com with this kind of request, please do not respond. Please see our privacy policy for other security related information.



 

How can I contact customer service?

Online Chat: Click "Chat with us!" in the bottom right-hand corner
Telephone: 844-348-5648 (FIT-KNIT)
Email: Help@CompressionWellness.com
Availability: Monday - Friday 8:00 a.m. - 5:00 p.m. EST



 

What are the customer service hours of availability?

Availability: Monday - Friday 8:00 a.m. - 5:00 p.m. EST
Telephone: 844-348-5648 (FIT-KNIT)
Email: Help@CompressionWellness.com



 

Can I cancel my order?

If you need to cancel an order, please call customer service immediately at 844-348-5648 (FIT-KNIT).
Only orders that have not shipped are able to be canceled.
If you need to order a different item, please place another order.



 

How much does shipping cost?

Ground/Standard shipping is free.
1-Day shipping is $15.00.
2-Day shipping is $10.00.



 

When will I receive my items?

Orders received before 5:00 pm EST/ 2:00 pm PST usually ship the same day. Orders placed after those times ship the next business day.

To check when you will receive your order, please log in to your account to check order history, or call customer service at 844-348-5648 (FIT-KNIT).



 

What forms of payment do you accept?

Forms of payment accepted: Debit, credit cards & Paypal.
Cards accepted: Visa, American Express, MasterCard, Discover


 

 

Do you ship internationally?

Currently, we only ship to customers within the United States.




How do I add a promo code or coupon?

  1. Add the item desired to cart.
  2. Go to the cart and find the box titled “Have A Promo Code?”.
  3. Enter the code and click "Apply".

 

 


How can I track my order?

For registered customers:

  1. Sign in.
  2. Go to Order History located under My Account.
  3. Find the order you need tracking information on.
  4. Click "View Order".
  5. Click "Track your order" to view the tracking number.

For non-registered customers:

If you do not have a registered account, please call customer service at 844-348-5648 (FIT-KNIT) to receive tracking information.




What is your return policy?

Please click here to view the Compression Wellness return policy.

 

 

 

How do I return an item?

Please click here to view the Compression Wellness return policy.




How long do refunds take in PayPal?

According to PayPal’s website: It usually takes 3-5 days for the money to arrive. Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit or debit card.