We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Compression Wellness Frequently Asked Questions
General Questions:
Do you accept medical insurance or worker's compensation?
Do you offer custom compression garments?
Is my information secure on this website?
Customer Service
How can I contact customer service?
What are the customer service hours of availability?
Orders
What forms of payment do you accept?
How do I add a promo code or coupon?
Returns
How long do refunds take in PayPal?
Do you accept medical insurance or worker's compensation?
Compression Wellness does not accept medical insurance for products sold on its website. If you have a prescription, you may be able to submit a claim direct to your insurance, if your plan allows. For more info, please consult your insurance provider.
Compression Wellness does not accept prescriptions. If you have a prescription, you may be able to submit a claim direct to your insurance, if your plan allows. For more info, please consult your insurance provider.
Do you offer custom compression garments?
No, we currently offer off-the-shelf compression garments. We’ll be happy to assist you in finding an in-stock compression garment. Please email customer service at hconline@hanger.com to get in contact with a knowledgeable customer service representative.
Is my information secure on this website?
CompressionWellness.Com will never share or show your credit and debit card information. Credit and debit card information is encrypted with SSL (secure socket layer) technology, the industry-standard. You can be sure your information is protected when you see the security lock icon.
**Please note - E-mail is not a secure method of transmitting sensitive information. We will not ask for sensitive information via e-mail. If you receive an e-mail from compressionwellness.com with this kind of request, please do not respond. Please see our privacy policy for other security related information.
How can I contact customer service?
Online Chat: Click "Chat with us!" in the bottom right-hand corner
Email: hconline@hanger.com
Availability: Monday - Friday 8:00 a.m. - 5:00 p.m. EST
What are the customer service hours of availability?
Availability: Monday - Friday 8:00 a.m. - 5:00 p.m. EST
Email: hconline@hanger.com
If you need to cancel an order, please email customer service immediately at hconline@hanger.com.
Only orders that have not shipped are able to be canceled.
If you need to order a different item, please place another order.
Ground/Standard shipping is free.
1-Day shipping is $15.00.
2-Day shipping is $10.00.
Orders received before 5:00 pm EST/ 2:00 pm PST usually ship the same day. Orders placed after those times ship the next business day.
To check when you will receive your order, please log in to your account to check order history, or email customer service at hconline@hanger.com.
What forms of payment do you accept?
Forms of payment accepted: Debit, credit cards & Paypal.
Cards accepted: Visa, American Express, MasterCard, Discover
Currently, we only ship to customers within the United States.
How do I add a promo code or coupon?
- Add the item desired to cart.
- Go to the cart and find the box titled “Have A Promo Code?”.
- Enter the code and click "Apply".
For registered customers:
- Sign in.
- Go to Order History located under My Account.
- Find the order you need tracking information on.
- Click "View Order".
- Click "Track your order" to view the tracking number.
For non-registered customers:
If you do not have a registered account, please email customer service at hconline@hanger.com to receive tracking information.
Please click here to view the Compression Wellness return policy.
Please click here to view the Compression Wellness return policy.
How long do refunds take in PayPal?
According to PayPal’s website: It usually takes 3-5 days for the money to arrive. Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit or debit card.